Incident open #7

FR5 Downtime

Dear Customers,

we are aware about a downtime in FR5. We are currently checking the situation with Equinix.
Occurred: 2026-04-18 10:44 (Europe/Berlin)
Dear Customers,

we are aware about a downtime in FR5. We are currently checking the situation with Equinix.

Updates

  • 2026-04-18 09:06:05 UTC
    It seems like the MX480 router in FR5 is down, Equinix will check the router.
  • 2026-04-18 09:22:01 UTC
    It seems like some devices in rack 1505 do not have power. An Equinix technician is currently checking the power circuits.
  • 2026-04-18 09:46:23 UTC
    Power was restored for a brief moment. It seems like the technician is unable to follow instructions.
  • 2026-04-18 10:24:04 UTC
    Power has been restored. It seems like a new server that was recently installed caused a breaker to trip either due to a faulty PSU or power overload.

    Our PDUs have multiple breaker groups split into 16 Amp circuits. We are currently planning to migrate a few servers from the affected rack 1505 to a different rack to reduce overall power load.