FR5 downtimes

Dear customers,
Equinix has announced a dark fiber maintenance between FR5 and FR8. Maintenance was scheduled for 8AM local time today, March 21st.

The impacted cross connects did not include the backbone links between FR5 and FR8 and FR5 and FR7.

At 08:10 am, we noticed that the backbone links between the sites went down. This only impacted customers at FR5 since some VLANs are still backhauled to FR7.

There was a small configuration mistake on RT-MX480-FKT3 which killed connectivity via Zayo(Only partial routes were imported)

This was fixed shortly after the initial downtime started.

We were able to restore connectivity for most customers by 09:30AM.

Each of the three PoPs(FR5, FR7, FR8) has at least one independent Transit and Peering link to keep any of the sites up in case backbone connectivity is cut. However, as previously mentioned, some VLANs were still backhauled to FR7 an we did not expected that the connectivity between three sites would fail.

Our management servers are still unreachable but we are already working on restoring connectivity.