Structural physical problems with the rack Saturday 25th February 2023 13:50:00


At approximately 13:50 CET today, some structural problems occured in our Rack in Frankfurt. This caused two servers to almost collapse to the rack floor, disrupting most of the services.

Some cables were destroyed in the process, but we were able to replace them quickly.

Note: This was not caused by us. We are still investigating the final cause for the event with the data center provider. We apologize for any inconvenience.

The data center provider investigated the rack but was unable to find any signs of structural problems.

We also did internal investigations and found out that the rack rails of the server involved were incorrectly installed.

We are still not sure how this might have happened.

Update:

The data center provider is investigating the said incident.