Attention 3 active item(s)
Updated 2026-08-15 07:47:01 UTC
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Incident open #10 • 2026-08-15 04:30:14 UTC

Packet loss due to outage at Equinix FR5

Cooling disturbance at Equinix FR5
Occurred: 2026-08-15 05:20 (Europe/Berlin)
According to a yet unverified report, at least one room at Equinix FR5 is currently experiencing a cooling outage, apparently caused by a water leak.

This seems to have caused various devices in this room to shut down, starting at around 5AM CEST, with the most impact seen at 05:20 AM CEST. There was some packet loss for around 30-45 minutes via GNM-IX since we were not immediately able to isolate the problem.

Some carriers are currently down at FR5, including RETN.

RS sessions to GNM-IX are currently set to shutdown. Traffic levels are back to normal.

Please note that our infrastructure is not directly affected by this incident since our racks are not located in the room that is affected.
Details & updates
Incident open #9 • 2026-07-13 10:12:45 UTC

RT-PTX10K-FKT3 down

RT-PTX10K-FKT3 went down at 11:54 CET due to an unknown reason.

As this router is primarily being used as edge router, traffic was automatically re routed via the other edge routers. However, there was a short traffic flap.
Occurred: 2026-07-13 11:54 (Europe/Berlin)
RT-PTX10K-FKT3 went down at 11:54 CET due to an unknown reason.

As this router is primarily being used as edge router, traffic was automatically re routed via the other edge routers. However, there was a short traffic flap.
Details & updates
Incident open #8 • 2026-06-29 18:34:19 UTC

RT-QFX10K-FKT2 Linecard reboot

At 19:38 CEST, one of the linecards on RT-QFX10K-FKT2 rebooted unexpectedly due to an unknown reason.
Occurred: 2026-06-29 19:38 (Europe/Berlin)
At 19:38 CEST, one of the linecards on RT-QFX10K-FKT2 rebooted unexpectedly due to an unknown reason.

There was a short traffic flap but it quickly recovered for most destinations. Some customers directly connected to this linecard were affected for roughly 12 minutes.

However, this reboot seems to have left some GRE tunnels on RT-QFX10K-FKT2 in a stale state. All GRE tunnels are up again.
Details & updates