Incident
open
#10 • 2026-08-15 04:30:14 UTC
Packet loss due to outage at Equinix FR5
Cooling disturbance at Equinix FR5
Occurred: 2026-08-15 05:20
(Europe/Berlin)
According to a yet unverified report, at least one room at Equinix FR5 is currently experiencing a cooling outage, apparently caused by a water leak.
This seems to have caused various devices in this room to shut down, starting at around 5AM CEST, with the most impact seen at 05:20 AM CEST. There was some packet loss for around 30-45 minutes via GNM-IX since we were not immediately able to isolate the problem.
Some carriers are currently down at FR5, including RETN.
RS sessions to GNM-IX are currently set to shutdown. Traffic levels are back to normal.
Please note that our infrastructure is not directly affected by this incident since our racks are not located in the room that is affected.
Details & updates